I Wear Many Hats

I am currently SVP/Senior Director User Experience Research & Design at FactSet, a leading financial data and software company. I lead a global team of over 50 UX professionals in research, product design, accessibility, UX writing and design technology to improve the usability and discoverability of GenAI enterprise solutions for financial professionals.

My focus has been driving product design as a key business function, incorporating UX strategy into product development and business goals, partnering with teams and other divisions across the organization to bring Lean UX and Design Thinking to their groups and help them implement user-centered design.

Prior to FactSet, I was Senior Director Product Design at Electric.ai, a high growth, series D1 "unicorn" SaaS company in the IT space. I managed a team of product designers and UX researchers in improving the usability and learnability for an IT and service platform serving IT managers and end users of small and medium sized businesses.

For five years I was Director of User Experience at ZOLL Data Systems, a provider of EMS software solutions in medical tech for paramedics, firefighters, and EMS agencies. I was also Director of Product and UX at Door to Door Organics, an e-commerce business that delivered sustainable, locally sourced, organic produce and natural foods through a weekly SaaS subscription service. I grew, mentored, and led the team of product managers, front-end developers and UX designers in developing the technology and a data-driven, user-centered product.